Frequently Asked Questions Full page: https://gogfits.com/faq (this is its Markdown rendering; the page also emits FAQPage structured data with the same entries). ## 01 Ordering & Pricing ### What is your MOQ? Can I order a sample first? Standard samples start from 1 piece on current models. Minimum quantities for branded or engineering samples and bulk orders are confirmed with your quotation. ### How do I get a quotation? Send your model list and quantity via WhatsApp, email or the quote form. We reply with a formal quotation within one business day (GMT+8, 09:00–18:00). ### What payment methods do you accept? Payment terms are confirmed per order, typically by T/T (bank transfer). Sample orders may be arranged through simpler channels — just ask. ### Do you offer tiered pricing for large volumes? Yes. Pricing scales with quantity, and fleet orders for rental companies can include matched color batches. Tell us your target volume and we will structure the quote. ## 02 Production & Shipping ### What is the typical production lead time? Production lead time depends on the model, quantity and customization and is confirmed with your quotation. Confirm the starting point and any exceptions in writing. Every unit passes a 48-hour aging test and full-function inspection before packing. ### Which shipping methods do you support? International express, air freight and sea freight — chosen with you per order. We provide the full export documentation set for customs clearance. ### Which trade terms can you quote? We routinely quote EXW, FOB and CIF. Other arrangements can be discussed — tell us your preferred terms in the inquiry. ### How is the product packed? Export-grade cartons with custom foam inserts as standard; flight cases are available for touring and rental orders on request. ## 03 OEM & Customization ### Can you print my logo on the fixtures and packaging? Yes — logo, startup screen, nameplate and packaging are the most common OEM requests. Send your artwork and we confirm the mock-up before production. ### Can the housing color or structure be customized? Housing colors and minor structural changes are straightforward. Fully custom housings go through our tooling partners — the timeline is quoted per project. ### Can you customize light source, wattage or DMX channels? Function-level customization is our specialty: light source, wattage, DMX channel mapping and firmware can all be adapted by our in-house R&D team. ### How long does an OEM project take? The OEM schedule depends on the model, quantity and customization. Confirm the lead time, starting point and any exceptions with your written quotation. ## 04 Certification & After-sales ### Are your products CE / RoHS certified? Our exported product lines carry CE and RoHS certification. Certificates are shared with your quotation, and regional compliance documents are available on request. ### What warranty do you provide? Fixtures carry a 1-year warranty. Warranty terms per model are stated in the quotation and order confirmation. ### Can I get spare parts? Yes — we stock spare modules for all current models and can ship them together with future orders or separately by express. ### What technical support is available after purchase? Remote technical support by WhatsApp or email: DMX mapping advice, fixture programming help and repair guidance by video call. ## Contact - Email: GOGFITS@gmail.com - Phone / WhatsApp: +86 150 0796 7698 (wa.me/8615007967698) - Quote form: https://gogfits.com/contact - Pricing process: https://gogfits.com/pricing Quotations within one business day (GMT+8, 09:00–18:00). Standard samples start from 1 piece on current models; custom and bulk minimum quantities are confirmed per quotation.